Returns Policy

At Aleo Cosmética, we strive to ensure the total satisfaction of our customers. Should you wish to return an item, the following conditions apply:

Right of Withdrawal

• Period: The consumer has a legal period of 14 days to withdraw from the contract without the need to provide a reason.

• Commencement of Period: This period begins on the day the customer, or a third party designated by them, takes physical possession of the goods.

• How to Proceed: To exercise this right, you must communicate your decision through an unequivocal statement sent to the contacts available on our official website. Following this communication, the goods must be returned within the legally applicable timeframe.

• Product Condition: Products must be returned in appropriate condition. A depreciation in the value of the goods may occur if they have been subject to handling beyond what is necessary to verify their nature, characteristics, and functioning.

Exceptions to the Right of Return

For reasons of health protection or hygiene, returns of sealed products that have been opened after delivery are not accepted, namely:

• Creams, cosmetics, and hygiene products.

• Products for skin application.

• Sealed childcare/infant products.

• Goods liable to deteriorate or expire rapidly.

• Products personalized according to consumer specifications.

Aleo Cosmética reserves the right to refuse a return whenever the outer safety packaging, tamper-evident seal, or lacquering has been breached.

Non-Conforming or Defective Products

If you receive a product that is damaged, incorrect, leaking, or has compromised packaging, please contact us as soon as possible. For a swift resolution, we request that you provide:

• Order number.

• Photographs of the outer packaging and the product.

• A detailed description of the issue.

Upon confirmation of the non-conformity, an appropriate solution will be proposed, which may include replacement, refund, or a price reduction.